Return Policy

1. Eligibility for Refunds

Since we provide digital services and documentation, refunds are generally only processed under the following circumstances:

• Duplicate Payment: If you were charged twice for the same order due to a technical error.

• Service Not Delivered: If we are unable to provide the requested certificate or service within the promised timeframe.

• Order Cancellation: If you request a cancellation before we have begun processing your application or order.

2. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

• Once the processing of the certificate or service has officially started.

• If the service has already been completed and the digital files have been delivered.

• If incorrect information was provided by the user during the application process.

3. Refund Process

To request a refund, please contact our support team at info@diplomafast.com with your order number and the reason for the request.

• Once approved, your refund will be processed through the original method of payment.

• Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.

4. Errors and Corrections

If there is an error on a certificate caused by our system, we will provide a corrected version at no additional cost. Please notify us within 7 days, e.g., 7 days] of receiving your document to request a correction.

5. Changes to This Policy

Certificates reserves the right to update or modify this Return Policy at any time. Any changes will be updated on this page immediately.